Payment policy

Booking conditions

The Cave reserves the right to; cancel, alter or change any and all tours and bookings due to weather and or safety reasons.  To uphold the highest possible standard of safety trips can change or be cancelled for a variety of reasons. This includes but is not limited by weather, road conditions and seismic activity. 

Note: A tour is not confirmed unless payed for and participant and or party has received a confirmation email.
We accept Visa and MasterCard only. 


Cancelation and refunds. 

Weather and un-forseen events i.e. earthquakes my hinder departures of tours. In this case participants are titled to full reimbursement.

Participant cancellation is of two ways. 
1. Tours cancelled with more then 24hrs are fully refunded.
2. Tours cancelled with less then 24hrs are not refunded. 

No show - no refund. It may be possible to get you on another departure but can not be guaranteed.

Note: All cancelations should be done via e-mail by the booking holder. Refund can only be transferred to the same credit card as used for booking the tour. This process can take up to 7 business days. 

Alcohol and drugs

The Cave reserves the right to refuse, cancel and or stop any tour if participants or party is visibly or strongly suspected of being intoxicated. 
In this case no refunds are available. 

Privacy policy

The Cave reserves the right to use data collected from your visit to our site for marketing. Personal privacy guidelines set by google are followed to ensure your personal privacy.